Disputing a Bill
If you think something is wrong with your bill, give us a call at 978-568-8736 and we’ll investigate.
You may think that your bill is too high. We can double check your meter reading free of charge or run a comparison analysis for you.
You may think that something is wrong with your meter. Upon request, we will schedule a meter change at your location and test your meter. There is a $40.00 charge for a single-phase meter (most residential meters) and an $80.00 charge for poly-phase meters (usually commercial meters). This charge is only assessed to your account if the meter does proves accurate within 2%.
Once your dispute is investigated, we’ll let you know the results in writing. You then have the right to dispute this decision by requesting a hearing before the Hudson Municipal Light Board. You can also contact the Massachusetts Department of Public Utilities.